Project Manager – Client Engagement & Implementation Cubigo Inc.

Project Manager – Client Engagement & Implementation (SF)

Cubigo Inc.

Cubigo's cloud-based solution enhances independent living for seniors. Its unique technology
for staff, residents, and family to communicate on one platform enables streamlined access to
services such as meals, activities, maintenance and transportation. It puts control in the
consumer’s hands and for our clients, lowers their total cost to serve.

Type

Full-time Employee

Description

Successful candidates will have the ability to lead cross-functional teams from sales, data
management, product, engineering, customer success, and communications to deliver a
comprehensive customer solution.

We are in a fast-paced growth environment. If you enjoy rolling up your sleeves, working
multiple exciting transformational projects and thrive in ambiguity, you will create success for
the client, yourself and the firm while being in the forefront of an industry in change.

1.Assist Cubigo Clients to realize business value in excess of their expectations by completing
a smooth preparation, engagement, adoption, and transition to a Cubigo-enabled business
for executive directors, operational staff and residents. Put them on a path to success pre-
and post-GoLive.
2.Account management team member to successfully scale operations with engaged and
value realizing clients.

3.Responsibilities:
a.Scope the project, develop implementation plans based on community assessments
b.Collaborate with the sales and account team to detail the value delivery plan
c.Co-create workflow and task changes/brainstorms with community staff to fit product
d.Develop/customize training materials for residents and staff
e.Create plan to complete training sessions with staff and with residents
f.Support an engaging Go-Live environment, and post implementation stabilization
g.Collect ideas for:
i. standardization of implementation
ii. new functional and usability features to add to our product
iii.share client feedback for product upgrades, represent the client in our roadmap
discussions

h.Transition the client to our Customer Support Services

i.Leave behind an operating support structure within the client community

j.Initially manage up to multiple simultaneous project implementations (with supporting
full and part-time staff) while designing techniques and requirements to accelerate our
ability to scale with an objective to approach a plug and play implementation for Cubigo

k.Facilitate project management updates with client and with internal teams

4.Our environment
Cubigo operates in team based environment, supporting each other as we grow rapidly
in 2018 and beyond. We expect professional self-starters and with positive energy to be
the advocate for our clients as they enter into a new Cubigo-enabled world that is
transforming the industry.

5.Skills
a.Social and personable – a good trainer and facilitator of groups of staff and resident
embarking with new technology solutions, maintain relationships with client executive
and administrative staff
b.5+ years of customer facing project management experience, PMI certification a plus
c.Experience with B2B SaaS systems implementation in health and/or senior living a plus
d.Experience with technology training for staff and seniors
e.Familiarity with customer experience, UX assessment
f.Enterprise system project implementation experience desirable
g.5+ years of managing and supporting technology implementation projects with the user
community in SaaS environments
h.Ability to manage and interact with different types of teams (customer, engineering, data
management, product, external partners, etc.)
i.Creative-minded thinker with the ability to investigate, troubleshoot, and resolve issues
by finding workarounds as well as evaluating where product change is needed
j.Strong presentation and public speaking skills
k.Experience in a startup environment

6.Travel
30-70% based on mix of clients

7.Status – initially as independent contractor with a goal to become a full-time employee within
12 months upon success with our clients and in our firm

 

Field(s)

Communication
Project Management

Location

San Francisco, California, United States