Manager Retail Operations JLL

Manager Retail Operations (NY)


JLL is a leading professional services firm that specializes in real estate and investment management. Our vision is to reimagine the world of real estate, creating rewarding opportunities and amazing spaces where people can achieve their ambitions. In doing so, we will build a better tomorrow for our clients, our people and our communities. JLL is a Fortune 500 company with nearly 300 corporate offices, operations in over 80 countries and a global workforce of 86,000 as of June 30, 2018. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.


Full-time Employee


Enhance the property value by managing the maintenance department at the property, the Maintenance Supervisor has a good understanding of the maintenance department, operating systems of the property, construction practices, preventive maintenance and
safety practices.

Area of Responsibility

Management and Operations

- Coordinate the operational aspects of the property in a manner which protects, maintains and improves the value of the owners asset.
- Implement and monitor hazard control and team safety practices, ensure compliance with local codes and regulation and pass the compliance portion of the operations audit.
- Implement preventive, ongoing and anticipated maintenance/repair programs.
- Select contracted services by developing scopes of work, requesting bids, monitor performance per scopes of work and contractual agreements.
- Manage multiple employees through effective communication, supervision, training and scheduling to ensure tasks are completed on time and within budget.
- Develop multi-year capital project plans and manage the process to complete the capital projects.
- Manage tenant construction by working with tenant coordinators, contractors and tenants.
- Compliance with local codes and regulations.
- Monitor performance of in-house and contracted services and take necessary action to assure in-house performance and contracted services (security, landscaping, janitorial, etc.) are performing up to our maximum standards.
- Develop Plans of Action for Capital Projects and manage the process to complete these Capital Projects.
- Purchase building and maintenance supplies, machinery and equipment.
- Knowledge of computer programs (Excel, Word, Power Point).

Employee motivation and development

- To manage the activities of all employees engaged in operating and maintaining the property.
- Accurate budget preparation with emphasis on minimizing expenses by efficient use of manpower and materials.

Financial performance

- Develop and manage the operation expenses at budgeted levels
- Manage capital projects in a timely, cost effective manner at budgeted levels

Assist the general manager with forecasting operational and capital expenses


- Associate's degree, or some vocational/technical training required

Years of relevant experience

- Two to three (2-3) years in the property management industry.
- Knowledge of building systems, HVAC, plumbing, electrical.
- Must have the ability to communicate effectively, supervise, train, and direct three or more employees.

Skills and knowledge

- Some knowledge of computers and peripherals



Office Management


New York, New York, USA